Feedback geven: een cruciale vaardigheid in de medische opleiding

Feedback is defined as specific information regarding the comparison between a trainee’s observed performance and a standard, given to maintain or improve the trainee’s performance.

Feedback, if delivered well, has been found to be effective in achieving long-lasting improvements in physicians’ clinical behaviour and competence.

Effective feedback is characterised by a respectful, constructive approach, a clear goal, involvement of both trainee and trainer, and should be aimed at behaviour rather than personal attributes.

The Pendleton rules are an example of a method for delivering good and effective feedback: the trainee comments on what went well, this is supplemented by input from the trainers. Next, the trainee comments on what could be improved and how, and this too is supplemented by the trainers. Finally, the good points and the points for improvement are briefly summarised.

Providing feedback is an essential skill in medical education and can be taught through training.